Deliveries
We currently offer two delivery options: express delivery and standard delivery.
Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days
Delivery charges are as follows:
| Standard delivery times |
Express delivery times | Standard Del cost | Express Del cost | |
| UK | 2 - 3 Working days | Next day (order before 4pm ) | £5 charge | £10 charge |
| Highlands & Islands | 7 Working days | 5 working days | £5 charge | £10 charge |
| Europe | 5 Working days | not available | £10 charge | not available |
Please allow 5 working days before querying your order.
Standard Delivery
- If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
- Please note that it is not possible for you to collect your order in person from our warehouse.
Express Delivery
- The delivery will be made the following day if the order is placed before 4pm between Monday and Friday. Orders placed on a Friday will be delivered on Saturday.
- Next Day Delivery orders placed on Saturday will be delivered on Monday, except bank holidays (UK Only). If you order after 4pm on Saturday, your order will be delivered the following Tuesday
- If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
- If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
Europe Delivery-(EIRE, FRANCE, GERMANY, SPAIN, SWEDEN, NETHERLANDS, DENMARK, ITALY, PORTUGAL, FINLAND, BELGIUM, GREECE & AUSTRIA ONLY)standard delivery
- When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.
- Your order will be dispatched via the most suitable carrier, depending on size and weight.
- Unfortunately, we do not offer an Express Delivery option on European deliveries.
- Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
- If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Exception
- Unfortunately we can not deliver on a bank holiday. In this instance please expect your delivery on the next working day.
- In the event of a Royal Mail strike, we will switch our deliveries to other carriers to avoid delays to your delivery.
Delivery Address
- We're sorry, but we can't change the delivery address of a parcel once your order has been placed.